Trips & Tours FAQ
Imagine activities are loved for their reliable, safe, exciting and quirky style, that never disappoints. All of our trips undergo a thorough risk assessment and guides have up to date mountain safety and first aid qualifications. Rest assured you’re in good hands on an Imagine-Taiwan trip.
Payment
Once you have submitted the application form you will receive an invoice for the trip.
Please take care to assess your physical ability before applying. Once you have emailed us the last 4 digits of the account number used to pay, you will receive a confirmation email.
Cancellation Policy
In the rare case that Imagine-Taiwan must cancel a trip due to low enrolment, we will do so at least 1 week prior to the start and offer a full refund.
If a typhoon and/or excessive rain is forecast, National Parks will be shut, forcing us to cancel the trip. We will offer a future trip or full refund minus an admin fee (NT$250).
In the event of light to moderate precipitation and/or wind, please note the trip will continue as planned but the scope may change slightly. Example; If originally camping then sleeping indoors may be suggested.
In the event of heavy precipitation and/or wind forecast, we will make the decision a minimum of 36 hours before the trip departure (to cancel). We will offer a future trip or full refund minus an admin fee (NT$250).
Once the trip is underway, if any part becomes too dangerous we reserve the right to cancel. In this instance we would try our best to offer an alternative. Example; Recent hiking trail collapse – we would potentially offer a nearby hot spring visit instead.
Refund Policy
Cancellation Timeline | Trip Or Course Fee Payees |
|---|---|
Over 30 Days (before permit submitted) | 80% or transfer to future trip |
Up to 30 Days (after permits applied for) | No refund may be given |
Exceptions to our cancellation policy can not be made for any reason, including weather, civil unrest, natural disasters or personal, family and medical emergencies. In all cases, we will not be responsible for any personal expenses incurred such as airline tickets, hotels or car rentals. Imagine-Taiwan reserves the right to make adjustments to the itinerary.
Can I rent a sleeping bag for my hike?
Yes. These can usually be included for NT$400