Answers to your questions or concerns.
Frequently Asked Questions
If you can’t find what you’re looking for here please feel free to get in touch through our email or send us a message on our social media!
F.A.Q
Safety Policy
Summer Camp Enquiries
Safety Policy
At Imagine, we prioritise safety before any fun and learning. While there are inherent risks with outdoor adventure activities, we have a thorough risk assessment policy that mitigates any perceived risks.
Our coaches and guides are first aid qualified and have a wealth of outdoor adventure experience. They provide background checks, have a passion for teaching and a vocational background in education.
We also work closely with additional professional vendors on site, which are certified in the specific activities they provide.
We keep our group sizes small and have high coach to student ratios for optimum coaching and safety conditions, especially for any water activities where we usually have a coach to participant ratio of 1 : 3. For forest and hiking activities ratios do not exceed 1:8.
Prior to any activity we offer each location and activity has undergone a thorough risk assessment where all the perceived risks have been mitigated.
Imagine coaches will be versed with the risk assessments for each activity and and standard operational procedures (SOP’s) for the fastest response possible to any adverse situations.
If the perceived risk of any activity exceeds a certain threshold then the activity will either be cancelled or rearranged. In Taiwan, weather can be a huge factor in this decision making and our pre-trip checks include a discussion about the conditions for the activity.
frequently
asked questions
Answers to some of our most frequently asked questions.
After signing up, you should receive a confirmation email from us. In the following days you’ll receive an invoice and we will email you again a least a week prior to trip start date with detailed camp information. If you don’t get any of this info please let us know asap via email at [email protected]
Unless specified most of our activities are run predominantly in English. Most of our team are bilingual as we have a mix of local and international coaches and guides.
HEAT
Taiwan is a sub-tropical island that is very hot and humid during summer. However, that doesn’t stop us from having fun! We take precautions to ensure that campers are well-hydrated throughout the day with lots of water breaks, reapplying sunscreen to protect from sunburn, and keep to shaded areas during our dry land activities whenever possible.
The sun is strong, but our ability to enjoy the elements safely is stronger. Please ensure that your kid(s) bring a sun hat, the wider the better / sunglasses to protect from the sun’s rays during our activities. We also make sure to designated times to re-apply sunscreen during our activities.
The easiest form of protection out on the water, is to cover up skin. We highly recommend long sleeved rash guards and long pants/tights for our water activity days.
OTHER WEATHER
During days of bad weather (thunderstorms, typhoon, etc.), we will switch to indoor activities if possible. However, we will still continue our activities through light rain as a little rain wind cannot stop us from still enjoying our activities – sometimes they make for the most memorable experiences 🙂
MOSQUITOES
Due to Taiwan’s humidity and lush environment, mosquitoes will be around some of our activity sites. We mitigate bite irritations by applying mosquito repellent during breaks, but we find that the best way to avoid it is through covering up exposed skin. Wearing long sleeves and trousers during our forest activities is key to avoiding becoming their next meal.
SUMMER CAMP ENQUIRIES
Answers some of our most commonly asked questions for outdoor adventure camps.
Please visit our Terms & Conditions page
Just one refillable bottle of water is enough. We will have water refills either with us or at our activity sites so campers can stay hydrated in the summer heat.
Unless otherwise specified, all kids will need to bring their own lunch. Our activities require a lot of energy, having their own choice of food makes lunch time more enjoyable and additionally minimizes risks of allergic reactions.
The bathrooms are always at the activity site nearby the lunch and rest spots. Unless it’s a serious matter, coaches will not accompany the kids to the bathroom. However, if we’re concerned about the state of the students’ health, we will accompany them. We will always have at least one male and one female coach with us.
In general, we always make sure we have changing rooms available for kids to get changed gender separately. If they feel comfortable wearing the swimwear on the bus, they are very welcome to do so. From previous experience, it’s usually half the kids wearing them on the bus, the other half changes at the site.
We send out a general packing list of recommended items needed for the week. We will inform and give specific instructions on what to bring before each day. Outdoor shoes are necessary for the days with climbing, hiking, cycling, or forest activity. Water shoes are necessary for water activities like SUP, kayaking, snorkelling, etc. Sometimes the outdoor shoes get wet and kids don’t want to wear them anymore, in that case, it’s always good to have a pair of slippers prepared. A set of change clothes usually comes in handy as well.
The kids will usually not be wearing the backpack all day – except on the days we are traveling via metro/public transportation. We will drop our things at a designated area covered from the rain at our activity sites. If we go on hikes or long walks, we make sure to only bring the necessities like water and rain jackets.
Kids can bring their phones with them in their backpacks but we recommend not to as it may get lost or damaged.
During the activities throughout the day, we refrain from using phones as it will limit the safety and concentration of participants. Screen time during transport rides will also limit the group interaction among each other and may lead to carsickness. We believe that kids will get the best learning experience free from their screens and focus more in the present with each other.
Imagine Coaches will be in contact with all parents before and during the camp via a camp-specific Line group as well as emergency contact numbers.
Imagine Taiwan does not take responsibility for any lost items.
After the camp, we will provide a link to a Google Photos folder. You can download any photos taken during this camp free of charge. If you share any of the pictures on social media, feel free to tag us @imagine_taiwan! 🙂
